Giant Technical Docs

Hey ethanflamingo, nice that you’ve placed this info here. Even though I already have access to all of that as a tech at a Giant dealer, using Retail Academy, etc.
—I am searching forum at PBMA this morning to see if there was any discussion of Giant issues NOT in the Giant G-Store or Retail Academy archives. I suspect that, as seems common, more things actually get discussed on the PBMA Facebook page, even though I expect the PBMA board and many of us initially had hopes there’d be equal activity here. No matter, it is what it is. (I suppose F’book is an eye-blink away for many and so that path of least resistance gets taken.)
For one non-Giant site info example, the ‘Demo’ mode on Giant e-bikes is pretty opaque, as there is no indication of a bike being in that mode, neither in the Giant e-bike service tool software and generated reports, nor on the bike’s own display unit. A rider reports themselves limited in speed, with their e-bike mysteriously limited to 13 mph or similar, on a bike that previously performed up to its 28mph potential. Riders report they haven’t knowingly done any ‘morse code’ tapping of the light button, and seemingly have randomly landed in this Demo mode partway through their ownership. My searches online just turn up Googled items from the general public and odd forums, with advice to “press the power button, then press the light button 5 times rapidly” to disengage/engage the slow, ‘Demo’ mode. It doesn’t work seamlessly. And without a GUI (user interface) to indicate what the button pressing has just done, a tech has to do repeated test rides to determine the result. I see mentions among lay-people that this button pressing also does other changes to the bike performance and display settings. Nothing about this mentioned in Giant user manual or anywhere I’ve looked so far. I’ll be talking to Giant support staff on Monday for any more insight. This is the kind of thing we ‘detective/mechanic’ types enjoy solving and sharing, as you know. —cheers!